A: LINE FRIENDS loyalty program is a way you can earn points rewards, and also early access to promotions & new arrivals. If you already have a LINE FRIENDS account, you will be automatically signed up for the loyalty program.
Sign Up to get your hand on special exclusive discounts, flash sales and giveaways.
A: LINE FRIENDS loyalty program is a way you can earn points rewards, and also early access to promotions & new arrivals. If you already have a LINE FRIENDS account, you will be automatically signed up for the loyalty program.
A: Most of our FAQ are listed below. If you are still having technical difficulties, please email dl_support@linefriends.com with the following information:
A: You can earn points by completing actions like, referring friends, following us on social media, making purchases and etc. To see all the ways to earn points, click the ways to earn points tab in the menu.
A: If you refer a friend and the friend cancels or returns their order, Your pending points will remove from your account.
A: The reason why your balance went down is either you or your friend cancelled or returned their order.
A: Approved: The points can be redeemed right away.
Pending: The points need to be verified before it can be used. This usually applies to purchases and referrals. Pending’s can have a grace period of 30 days.
Cancelled: Your points have been deleted due to cancelation of order.
For ex: If you returned an item that was $5, since $1=1pt, 5pts will be deducted.
A: Once you have leveled to VIP status, your status will renew only if your account has not been active within 12-months period.
A: You can use your points to redeem rewards or save your points to get a better offer. Rewards cannot be combined with other coupon codes, promotions and discounts. To redeem voucher code, go to point history > click approved and voucher code will show.
A: Points expire when no order has been placed after it has passed 12 months since customers' last order date.
A: Your points will usually update within 14 days.
A: Yes, you can have multiple LINE FRIENDS accounts but the point will not be transferable between accounts.
A: Yes, (1) voucher can be used per order and cannot be combined with other sales, discounts, & promotions.
In Cart Value $ Voucher Restriction:
$10 Voucher (Orders Over $20)
$20 Voucher (Orders Over $30)
$30 Voucher (Orders Over $50)
Free shipping voucher is not eligible for international orders & oversized items.
A: *Points are earned by completing ways to earn actions.
*Tiers are based on 12 months spend and may change depending on your activity.